We’re People of Our Word
Did you manage to wear out your super comfy, durable socks already? You must be putting some serious miles on those! Well, not to worry. We created the People Promise for avid and loyal socks-wearers like you.
12-month warranty
People Socks website purchases are backed by a 12-month warranty from the order date that covers one change. If you wear out your favorite pair within that period, just email us at orders@peoplesocks.com. Send us an image of the damaged socks and your order number, and confirm your shipping address. We’ll send you a new pair for free! from our remainder stock pile.
Return & Refund Policy
People Socks accepts returns only for unworn socks. If you wish to start a return, please email us at orders@peoplesocks.com. We will issue you a shipping label (debited from your return) and refund your remaining amount once the item is received.
Amazon Claims
For Amazon order-related questions, please contact Amazon or Brooklyn Shop, the only People Socks authorized seller on Amazon.
People Promise replacement socks can only be shipped to US addresses that can be tracked. People Socks can only guarantee socks purchased directly through our website. Pilling is the nature of Merino wool and does not qualify as a defect. All People Promise claims are first subject to authorization and approval by People Socks before a replacement is issued. Replacement socks are shipped out once a month.